Landing an entry-level job is competitive and becoming even more challenging to come by in this market. Set yourself apart in the job search and stand out by leveling up your skills and expanding your skillset.
State of Entry-Level Office Services Jobs
According to the Bureau of Labor Statistics, 2 million job openings are projected in office and administrative support occupations each year through 2034 in the U.S. In Canada, 39,500 general office support worker job openings are projected by 2033.
Office Services jobs typically include:
- Administrative and Executive Assistants
- Bookkeeping, Accounting, and Auditing Clerks
- Call Center and Customer Service Representatives
- Receptionists and Information Clerks
- Medical Office and Administrative Staff
AI for Skill Development
Job seekers are seeking additional skills training through AI. From tutorials to task simulations, technology advancements have helped job seekers gain confidence and upskill faster, according to a recent Express Employment Professionals-Harris Poll survey.
- 76% of U.S. and 66% of Canadian job seekers believe learning job skills using AI is appropriate.
- 75% of U.S. and 67% of Canadian job seekers say they are more likely to seek out more training to enhance their skills given AI development.
- 74% of U.S. and 52% of Canadian job seekers believe self-taught skills that are acquired through informal online platforms are credible.
Skills Development for Office Services Jobs
When you’re ready to level up your skills or expand your skillset, explore the career development opportunities available through Express Employment Professionals.
Customer Connections: Phone Skills for Outstanding Service
Deliver excellent customer service during phone calls by upping your phone skills through Customer Connections. Learn how to answer calls, transfer calls, take messages, handle angry callers, manage callers and walk-in customers simultaneously, and more.
Workplace Pro
Whether you’re starting your first job, reentering the workforce, or ready to explore new opportunities in a different field of work, the Workplace Pro certification program offers Office Ready, Job Ready, and Success Ready tracks. Certifications are available for Express associates.
Job Genius
This educational video series teaches young adults how to successfully enter the workforce. From resumes and interviewing to soft skills and career pathing, this program includes 13 videos and corresponding worksheets. Watch the videos on YouTube.
ExpressLearn
Available for Express associates, ExpressLearn features more than 100 mobile-friendly courses for skills in many areas, including software, communication, customer service, safety, and more.
eBooks
Get practical tips and insights anytime, anywhere. Whether you’re preparing for an interview, hiring top talent, or stepping into a new leadership role, these mobile-friendly ebooks are designed to help you succeed:
- Answer the Interview Question
- Best Interview Questions to Ask Job Candidates
- Practical Tips for New Leaders
- The Value of Mentorship
Business Office Technology Certification
The Business Office Technology Certification verifies individuals have acquired the technical computer skills necessary to be competitive in today’s modern workplace. Those who earn this certification are more qualified and prepared to implement core technology and business skills.
Career Preparedness Certification
This certification verifies job seekers possess the skills necessary to discover, pursue, and successfully achieve career goals. It assesses industry-recognized career preparedness standards, and validates that candidates have a basic understanding of the workplace and their role in a professional environment.
Work That Works for You
Express offers flexible work options that fit your wants and needs. Hear from real associates about how Express found them great jobs.
About Express Employment Professionals
At Express Employment Professionals, we’re in the business of people. From job seekers to client companies, Express helps people thrive and businesses grow. Our international network of franchises offers localized staffing solutions to the communities they serve across the U.S., Canada, South Africa, Australia, and New Zealand, employing more than 11 million since its inception. For assistance with your job search, visit ExpressPros.com/Job-Seekers or ExpressPros.ca/Job-Seekers.
Research was conducted online within the United States and Canada by The Harris Poll on behalf of Express among adults ages 18 and older who are employed but looking for a new job or not employed and looking for work (“Job seekers”) in the U.S. (n=1,003) and Canada (n=502), Nov. 7–20, 2025. For complete survey methodology, please contact Communications@ExpressPros.com.
