Quality customer service is the backbone to successful business operations. Recognizing skilled Customer Service Representatives is central to supporting them as they efficiently resolve customer complaints with empathy, improve customer satisfaction, and maintain your business’ reputation.
Customer Service Week, Oct. 6–10, is a prime time to celebrate outstanding CSRs! Customer Service Week was first celebrated in 1987, then U.S. Congress proclaimed it a nationally recognized week in 1992. Now it’s celebrated worldwide, with 60 countries participating last year.
Why Celebrate Customer Service Week?
Customer Service Representatives have a unique responsibility to connect with customers and clients, often when the caller needs assistance or has experienced dissatisfaction. Great customer service can turn around a bad experience.
- 88% of customers are more likely to purchase from the company again as a result of good customer service. — Salesforce State of the Connected Customer Report
- 83% of customers say great service increases their trust in a company when buying something, and 81% said they’d consider returning to a company that sought to repair a bad customer experience. — Achieving Customer Amazement Study
- 75% of customer relationship management leaders say they’re receiving more customer service tickets than ever before. — Hubspot State of Service
Show your appreciation for customer service workers with a sincere thank-you note, catering lunch or sending food delivery cards to offsite employees, giving a small gift, or sharing what you appreciate about each person and the unique traits they bring to your company.
Mark your calendar with future Customer Service Week dates to make the most of the celebration: Oct. 5–9, 2026; Oct. 4–8, 2027.
Build Customer Service Skills
Ensuring your company’s CSRs are equipped to succeed is critical, and training significantly impacts their performance and confidence on the job.
- Customer Connections: Phone Skills for Outstanding Service is a resource to help your CSRs deliver excellent customer service during phone calls. Even in the age of artificial intelligence, 68% of customers prefer speaking with a live customer service representative, and 86% think companies should emphasize customer service more, according to the Achieving Customer Amazement report.
- Engage to Retain is a training program for managers to ensure a comprehensive onboarding and development plan is in place for new hires. This video-based training addresses two key components: onboarding of new employees and the importance of ongoing development.
About Express Employment Professionals
Express was named the #1 Largest Office/Clerical Staffing Firm in the U.S. by Staffing Industry Analysts in 2025, and helped 64,000 job seekers find Office Services jobs in 2024. If you’re hiring for Office Services roles, contact the office nearest you to learn more about finding your next hire.
